Privacy Policy

Last Updated: September 15, 2026

At ThryveBright Mental Health Services, we respect your privacy and are committed to protecting the information you provide when you visit our website, contact our team, request an appointment, or use our services.

This Privacy Policy explains how we collect, use, protect, and disclose information through our website and related online services.

Important: This website privacy policy is intended as website-facing content and should be reviewed by your healthcare privacy/legal professional before publication, particularly because ThyrveBright provides healthcare services and may handle protected health information (PHI).

1. Information We Collect

Information You Provide

You may voluntarily provide information when you:

• Request an appointment
• Submit a referral
• Contact our team
• Request information about our services
• Request a Spravato® consultation
• Complete an online form
• Communicate with us electronically
• Subscribe to communications or resources

This information may include your name, phone number, email address, preferred appointment information, and other information you choose to provide.

Health-Related Information

If you submit information relating to your mental health, medical history, symptoms, medications, treatment, or other healthcare needs through an approved healthcare or patient communication system, that information may constitute Protected Health Information (PHI).

PHI is handled according to applicable privacy laws and our healthcare privacy practices.

Please do not submit sensitive medical information through a general website contact form unless the form is specifically designated as a secure method for doing so.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Approximate geographic information
• Referring website
• Date and time of visits
• Website interactions

This information helps us understand how visitors use our website, maintain website functionality, improve performance, and enhance the user experience.

3. Cookies And Similar Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies.

These technologies may help us:

• Keep the website functioning properly
• Remember preferences
• Understand website traffic
• Measure website performance
• Improve content and user experience
• Understand how visitors interact with our website
• Measure marketing and advertising effectiveness

You can adjust your browser settings to limit or disable certain cookies. Some website features may not function properly if cookies are disabled.

4. How We Use Information

We may use information collected through our website to:

• Respond to inquiries
• Schedule or assist with appointments
• Provide requested information
• Respond to referral requests
• Provide information about our services
• Improve our website and services
• Maintain website security
• Prevent fraud or misuse
• Analyze website performance
• Communicate with you regarding your request
• Meet legal, regulatory, and administrative requirements

We do not use information for purposes that are incompatible with the reason it was collected without appropriate notice or authorization, where required.

5. Healthcare Information And HIPAA

ThryveBright Mental Health Services may provide healthcare services and may collect or maintain Protected Health Information in connection with those services.

When HIPAA applies, PHI is handled according to applicable HIPAA requirements and our Notice of Privacy Practices.

The privacy practices applicable to healthcare records may differ from the practices described in this website Privacy Policy.

For information about how your medical information may be used and disclosed, please review our Notice of Privacy Practices.

6. Information Sharing

We may share information when reasonably necessary to operate our website, provide requested services, communicate with you, or comply with applicable law.

Depending on the circumstances, information may be shared with:

• Service providers that support our website or technology
• Scheduling or appointment platforms
• Electronic communication providers
• Analytics providers
• Professional service providers
• Healthcare professionals involved in your care, when appropriate
• Government authorities when legally required
• Other parties when you provide appropriate authorization

We do not sell your personal information as part of our ordinary website operations.

7. Third-Party Services

Our website may use third-party services for functions such as:

• Appointment scheduling
• Patient portal access
• Online forms
• Website analytics
• Security
• Communications
• Website hosting
• Payment processing
• Marketing measurement

These third-party services may have their own privacy policies and terms.

We encourage you to review the privacy practices of any third-party service before providing information through its platform.

8. Patient Portal And Secure Communications

Certain healthcare information may be collected or communicated through a secure patient portal or other designated healthcare technology platform.

When available, please use the designated secure platform for sensitive medical or treatment-related communications.

General website forms, email, and other ordinary communication methods may not provide the same level of security or privacy protections as a designated patient portal.

9. Referrals

Healthcare professionals and other authorized individuals may submit referrals through designated referral processes.

Because referral information may contain sensitive healthcare information, referral information should only be submitted through an approved secure method.

Please do not include unnecessary medical information in an unsecured website form or email.

10. Marketing Communications

If you voluntarily provide your contact information for communications, we may use it to respond to your request or provide information you have requested.

Where required, we will obtain appropriate consent before sending certain marketing communications.

You may unsubscribe from promotional communications at any time by following the instructions provided in the communication.

Please note that you may continue to receive necessary administrative or service-related communications.

11. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, disclosure, alteration, or destruction.

However, no website, internet transmission, email system, or electronic storage system can be guaranteed to be completely secure.

For this reason, please avoid submitting highly sensitive information through unsecured channels.

12. Data Retention

We retain information for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain business records, comply with applicable legal and regulatory requirements, resolve disputes, and enforce our agreements.

Healthcare records may be subject to separate retention requirements.

13. Your Privacy Choices

Depending on the information involved and applicable law, you may have certain rights regarding your personal information.

These may include the ability to:

• Request access to certain information
• Request correction of inaccurate information
• Request information about how your information is used
• Opt out of certain communications
• Request deletion of certain information where legally permitted
• Withdraw certain consents

Healthcare information and medical records may be subject to additional rules and limitations.

To make a privacy-related request, please contact our office using the information below.

14. Children’s Privacy

Our website is not intended to knowingly collect personal information from children through general website forms without appropriate authorization.

If you believe a child has submitted personal information through our website without appropriate authorization, please contact us so that we can review the situation and take appropriate action.

15. External Links

Our website may contain links to websites, patient portals, scheduling platforms, or other third-party websites.

We are not responsible for the privacy practices, security, or content of websites that we do not operate.

We encourage you to review the privacy policy of each external website you visit.

16. Changes To This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or privacy practices.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this page periodically for the latest information.

17. Contact Us

ThryveBright Mental Health Services

Phone: +1 (713) 453-9179
Email: info@thryvebright.com

For questions regarding your medical records or healthcare privacy rights, please contact our office using the appropriate secure communication method.

Important Privacy Notice

Do not use this website’s general contact form to send urgent medical concerns, emergency information, or sensitive health information unless the form specifically states that it is a secure method for doing so.

If you are experiencing a mental health emergency or believe you may be in immediate danger, call 911 or seek immediate assistance from the nearest emergency department.